Refund policy

All High Park Maps products are custom made-to-order, so we're only able to offer returns or refunds in the following cases:

• Damaged in transit — your item arrived damaged due to shipping or handling
• Printing defects — misprints, incorrect colors, or other print quality issues
• Lost orders — if your order hasn't arrived more than 10 business days past the delivery date shown at checkout

To report an issue: Please contact us at welcome@highparkmaps.com within 7 days of delivery, including photos of the damage and packaging. We'll arrange a reprint or refund once reviewed.

What's not covered:
Because each poster is custom-printed to your specifications, we're unable to offer returns or refunds for:

• Errors in the information you submitted (wrong coordinates, address, text, or photo)
• Change of mind or dissatisfaction with a product that was printed correctly to your submitted design
• Incorrect size selected at checkout

We recommend double-checking your details and reviewing your design proof carefully before approving it for print, since posters are only printed after your approval.